Notifications are automated emails or SMS messages sent when specific events occur in your program. For example, users can be notified when they submit an application or when an action stage starts.
Default notifications are included, but you can customise or create your own.
Create a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click New notification
- Select a Trigger
- Set a legal basis for sending the message
- Provide a Description (optional)
- Choose categories (if applicable)
- Set recipients
- User: the person related to the event
- These email addresses: specified emails separated by commas or semicolons
- The address specified in this field: from an application field
- Add a Sender name and Reply-to email address (optional)
- Write the Email subject and Email body including merge fields as needed
- Click Save
Edit a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click the notification subject
- Make your changes
- Click Save
You can also toggle notifications on or off using the active slider.
Common triggers
Examples include:
- Application submitted
- Application moderated
- User registered
- Action stage started
- Assignment created or completed
Available triggers may vary by plan.
Troubleshooting notifications
If users are not receiving notifications:
- Check spam or junk folders
- Ask users to allow emails from no-reply@app.goodgrants.com and sender@app.goodgrants.com
- Check user preferences in Users
Good to know
- You can create multiple notifications for the same trigger.
- Only email is sent if both email and mobile are available.
- SMS messages are limited to 160 characters.
- The sender email address cannot be changed (for deliverability).
- Merge fields for multi-line content should be placed on their own line.
- Notifications can be configured per language for multi-language programs.
FAQs
Can I bypass user notification preferences?
Yes. You can set the legal basis when creating a notification. Always confirm compliance with local data laws before doing so.
Can I link to documents?
Yes. Link to publicly accessible documents. If password protected, include access details.
Can I customise sender details?
You can set a sender name and reply-to address. The sending address cannot be changed.
Can I use notifications in multiple languages?
Yes. Configure notifications for each enabled language
Can I add CC or BCC recipients?
No. Instead, duplicate notifications and assign different recipients.