Broadcasts let you send bulk email to users from within Good Grants. You might use broadcasts to update applicants, contact reviewers, or communicate with your wider user base.
Send a broadcast
To send a broadcast:
- In the Manage workspace, go to the appropriate view, such as Applications or Users
- If needed, click Advanced in the search bar to apply filters (see: How to search and filter)
- Click Broadcast
- Compose your message and, if desired, add a sender name and reply-to address
- Choose a Send time
- Send immediately: sends the message once you finish the steps
- Schedule: choose a date and time
- Click Review + send to preview your broadcast
- Select Confirm + send
Advanced broadcast settings
When composing a broadcast, you may see extra options. These include:
- Send a copy to myself: receive a copy of the broadcast
- Include collaborators in broadcast: include collaborators on shared applications
- Send one email per user: send only one message per user
- Send one email per application: send one message per application a user owns
- Legal basis for sending email: choose between freely given consent and legitimate interest (see: Legal basis for sending emails)
Common uses
| Use case | Reason | Steps |
| Contact applicants with applications in progress | Remind applicants to submit before your deadline. |
|
| Communicate with reviewers | Contact reviewers when they are added or when reviewing begins. |
|
| Send a newsletter | Share organisation updates with your user base. |
|
Good to know
You can filter your list before sending a broadcast.
Merge fields allow you to personalise emails.
Schedule broadcasts to send later—your filters are applied at the time of sending.
Draft messages can be saved for later.
Users who unsubscribe will not receive broadcasts unless the legal basis has been set to Legitimate interest of the data controller.
Safe listing the sending addresses (no-reply@app.goodgrants.com and sender@app.goodgrants.com) improves deliverability.
Collaborators can be included when broadcasting from the Applications view.
Email theming is available on Premium plans and above.
Broadcast delivery tracking is not supported.
Large broadcasts with many merge fields may take longer to send.
FAQs
Why aren't my users receiving broadcasts and notifications from my program?
Email delivery cannot be guaranteed. Messages may go to junk, spam, or promotional folders. Ask users to safe list no-reply@app.goodgrants.com and sender@app.goodgrants.com. You can also check whether a user has unsubscribed in Users by clicking their name and opening the 'Preferences' tab.
Why aren't my broadcast emails sent to all selected users?
Users who have unsubscribed do not appear in the final recipient list. You can view whether a user has unsubscribed in Users by clicking their name and opening the 'Preferences' tab.
Can I customise emails?
Yes. Use merge fields and the text editor to personalise your message.
Where can I see my program's broadcast history?
Yes. Go to Settings > Communications > Broadcasts.
Are my program's broadcasts branded?
Premium plans and above support email theming. To learn more, see our guide: Theme configuration guide.
Can I track email delivery?
No. Good Grants broadcasts are one-way communications.
Can I schedule a broadcast to send later?
Yes. Select Schedule to choose a later date and time.
Why does my broadcast still say 'Sending'?
Broadcasts without merge fields send all at once. Broadcasts with many merge fields send one at a time and may take longer. Timeouts can occur for large broadcasts.