This can be found at the top of the 'Set up guide' section
The URL you use to login to your account. (e.g. companyname.awardsplatform.com or (companyname.grantplatform.com)
Please try to be as specific as possible about the area you need assistance in, or the issue you are experiencing.
Use the attachment area below to provide screenshots. The more details you can provide, the faster we will be able to troubleshoot!
In order to provide the best possible service to our clients, our response time may be up to 3 hours on weekdays. Requests received on weekends are responded to on Monday.
Orlando, United States
Mexico City, Mexico
Our globally distributed Client Success team are here to help 24/5.
Send us a message and we will get back to you very quickly!
Our year-to-date NPS score is 30. What is a good NPS score?
We believe in continuous improvement. Tell us what we can do better.