Ultimate guide for applicants

 

The Good Grants platform has been engineered with applicants like you in mind. The interface is simple and intuitive with easy-to-use elements that allow you to submit a winning application. Below you'll find some commonly asked questions along with their answers and links to helpful articles.

Note: the terminology and button text may vary based on your program's configuration. For example, 'applications' may have been renamed to 'forms' or 'submissions'.

Registration and login

How do I register for an account?

Registering for an account is easy! Simply navigate to the URL provided by program organisers and key in the your email address (or mobile number) before clicking Continue

Note: some programs may only accept email addresses.

Form box background

If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code before providing your first name, last name, and a 12-character password. 

Note: the six digit code expires after two hours.
What if I forgot my password?

If you've forgotten your Good Grants password, there's no need to worry. From your program's login page, simply click the Forgot password link shown below and follow the prompt. For more information check out our Ultimate guide to user passwords.

Forgot password link

How can I change my login information?

You can update your login information at any time by clicking on your name in the top right corner of the page and selecting Profile. From here, you can change your email address or set a new 12-character password containing uppercase and lowercase letters, a number, and a symbol.

How do I verify my account?

To protect your identity, a user verification step is required. If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code that is sent via email or SMS. 

Six digit code

Note: the six digit code expires after 10 minutes. To learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations.
I'm not receiving emails from this program. What can I do? 

If you aren't receiving messages from this program, there are a few things you can check:

  • Look for the message in your junk or spam folders or any social/promotional tabs that you have configured in your inbox. Broadcasts and notifications from the Good Grants platform can occasionally be routed to these areas.
  • Mark the domain from which notifications and broadcasts are sent, app.goodgrants.com, as allowed or safe listed.
  • Check your profile settings to see whether you've opted out of broadcasts and notifications. To do so, click on your name in the top right corner of the page and then open the Preferences tab. 
    Profile subscription checkbox list
How do I update my profile highlight colour?

To update the colour associated with your profile, follow these easy steps:

  1. Click on your name in the top right corner of the page and select Profile
    Good Grants Profile link.png
  2. Click the small circular icon 
    Profile
  3. Choose from the available swatches in the 'Swatches' tab or open the 'Picker' tab to select a custom colour
    Swatch Picker
    GG GG
  4. Click Save when finished
How do I update my profile image?

You have the ability to upload a profile photo to your account in just a few clicks. 

  1. Click on your name in the top right corner of the page
  2. Select Profile
    Good Grants Profile link.png
  3. Either drag-and-drop an image into the 'Profile photo' field or click Select file to upload one
    GG
  4. Resize, scale, and edit the photo as desired in the pop-up window that appears
    GG
  5. Click the checkmark at the top right of the pop-up when finished editing
  6. Hit Save when finished
Note: profile images must be 1MB or less. 
How do I enable dark mode?

You can quickly enable dark mode for your user profile by following these steps:

  1. Click on your name in the top right corner of the page
  2. Select Profile
    Good Grants Profile link.png
  3. Open the 'Preferences' tab
  4. Under 'Dark mode' select your desired setting
    Dark mode settings
  5. Save

Creating and submitting applications

How do I create an application?

Once you've logged into the platform, you will likely be routed directly to the Applications page of the Apply workspace. To create an application, click the Start your application button on this page.

Start application

How do I edit an existing application?

You can update an existing application by either clicking on the application's name or by choosing Edit within the overflow menu (three dots) associated with an application. 

Edit in ellipsis menu

Can I use text formatting?

While Good Grants does support text formatting, it is up to individual program's whether or not they allow it to be used for applications.

Content text editing tools.png

For more information on one of the available options, Markdown, see our dedicated guide: Formatting using Markdown: linking documents/websites, adding images and stylising text.

How do I submit an application? 

Once all required fields have been completed within an application, you can click the Submit application button from any tab to submit your application. 

Submit application button.png

How can I reorder attachments?

You can reorder the attachments uploaded within your application by clicking the small arrow icons next to the attachment's upload order number. Learn more here: Which image appears as the thumbnail?

Reorder attachments button.png

How do I pay for an application?

If the program you're applying to requires payment for an application, you'll be directed to a cart to check out after clicking Submit application. Simply provide the required billing information, such as country and address, and click Proceed to payment. Next, you'll be redirected to a page to supply your credit card information and complete payment. 

Payment

Note: the cart will expire after 24 hours of no activity. 
How do I add more than one application to the cart?

While in the cart, simply click the Add more applications to cart button.

Add applications to cart

After clicking this button, you'll be redirected to the Applications page. From here, you can create a new application or edit an existing application before submitting. 

Signing contracts and completing reports

How do I sign a contract?

Those with successful applications will be able to sign any available contracts via the Applications view. A link to the contract will be visible next to the application name as shown below. 

Sign contract button for applicants.png

How do I complete grant reports? 

Some program may require grant reports to monitor your progress. If a grant report has been assigned to your user, you'll find it under Grant reports in the left navigation. 

Grant reports in navigation.png

Simply click on the report name to complete the required fields. 

Getting help

How do I contact the organisers of the platform for support queries?

More often than not, program organisers will provide a contact email address or phone number within the platform. Two common places to check for that information would be on the login page in the 'Start here' box or within the content block located on your Applications page.

Focus box text

Tip: ask the organisers to preview as your user to assist with troubleshooting.

 

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