The Good Grants platform has been engineered with applicants like you in mind. The interface is simple and intuitive with easy-to-use elements that allow you to submit a winning application. Below you'll find some commonly asked questions along with their answers and links to helpful articles.
Registration and login
|How do I register for an account?||
Registering for an account is easy! Simply navigate to the URL provided by program organisers, key in the required fields within the 'Register' column and click Register. If additional user fields have been configured, you may be presented with these during the registration process.
|What if I forgot my password?||
If you've forgotten your Good Grants password, there's no need to worry. From your program's login page, simply click the Forgot password link within the 'Log in' area as shown below and follow the prompt. For more information check out our Ultimate guide to user passwords.
|How can I change my login information?||
You can update your login information at any time by clicking on your name in the top right corner of the page and selecting Profile. From here, you can change your email address or set a new 12 character password.
|How do I verify my account?
To protect your identity, a user verification step is required. For those registering with an email address, you should see the following message on the Applications > My applications page:
Simply click the link provided within the confirmation email to verify your address.
Anyone that registers with a mobile number will see this message:
If you have registered with both an email address and a mobile number, verifying your email will allow you to create and submit an application.
Creating and submitting applications
|How do I create an application?||
Once you've logged into the platform, you will likely be routed directly to the Applications > My applications page. To create an application, click the Start new application button on this page.
If you've created an application before, this button will read Start application instead.
|How do I edit an existing application?||
You can update an existing application by either clicking on the application's name or by choosing Edit within the overflow menu (three dots) associated with an application.
|How do I submit an application?||
Once all required fields have been completed within an application, you can click the Submit application button from any tab to submit your application.
|How can I reorder attachments?||
You can reorder the attachments uploaded within your application by clicking the small arrow icons next to the attachment's upload order number. Learn more here: Which image appears as the thumbnail?
|How do I pay for an application?||
If the program you're applying to requires payment for an application, you'll be directed to a cart to check out after clicking Submit application. Simply provide the required billing information, such as country and address, and click Proceed to payment. Next, you'll be redirected to a page to supply your credit card information and complete payment.
|How do I add more than one application to the cart?||
While in the cart, simply click the Add more application to cart button.
After clicking this button, you'll be redirected to the Applications > My applications page. From here, you can create a new application or edit an existing application before submitting.
|How do I contact the organizers of the platform for support queries?||More often than not, program organizers will provide a contact email address or phone number within the platform. Two common places to check for that information would be on the login page in the 'Start here' box or within the content block located on your Applications > My applications page.|