The Good Grants platform has been engineered with applicants like you in mind. The interface is simple and intuitive with easy-to-use elements that allow you to submit a winning application. Below you'll find some commonly asked questions along with their answers and links to helpful articles.
Registration and login
|How do I register for an account?||
Registering for an account is easy! Simply navigate to the URL provided by program organisers and key in the your email address (or mobile number) before clicking Continue.
Note: some programs may only accept email addresses.
If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code before providing your first name, last name, and a 12-character password.
Note: the six digit code expires after 10 minutes.
|What if I forgot my password?||
If you've forgotten your Good Grants password, there's no need to worry. From your program's login page, simply click the Forgot password link shown below and follow the prompt. For more information check out our Ultimate guide to user passwords.
|How can I change my login information?||
You can update your login information at any time by clicking on your name in the top right corner of the page and selecting Profile. From here, you can change your email address or set a new 12-character password containing uppercase and lowercase letters, a number, and a symbol.
How do I verify my account?
To protect your identity, a user verification step is required. If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code that is sent via email or SMS.
Note: the six digit code expires after 10 minutes. To learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations.
|I'm not receiving emails from this program. What can I do?||
If you aren't receiving messages from this program, there are a few things you can check:
|How do I enable dark mode?||
You can quickly enable dark mode for your user profile by following these steps:
Creating and submitting applications
|How do I create an application?||
Once you've logged into the platform, you will likely be routed directly to the Applications page of the Apply workspace. To create an application, click the Start your application button on this page.
|How do I edit an existing application?||
You can update an existing application by either clicking on the application's name or by choosing Edit within the overflow menu (three dots) associated with an application.
|Can I use Markdown formatting?||
While Good Grants does support Markdown formatting, it is up to individual program's whether or not they allow it to be used for applications. For more information, see our dedicated guide: Formatting using Markdown: linking documents/websites, adding images and stylising text.
|How do I submit an application?||
Once all required fields have been completed within an application, you can click the Submit application button from any tab to submit your application.
|How can I reorder attachments?||
You can reorder the attachments uploaded within your application by clicking the small arrow icons next to the attachment's upload order number. Learn more here: Which image appears as the thumbnail?
|How do I pay for an application?||
If the program you're applying to requires payment for an application, you'll be directed to a cart to check out after clicking Submit application. Simply provide the required billing information, such as country and address, and click Proceed to payment. Next, you'll be redirected to a page to supply your credit card information and complete payment.
|How do I add more than one application to the cart?||
While in the cart, simply click the Add more applications to cart button.
After clicking this button, you'll be redirected to the Applications page. From here, you can create a new application or edit an existing application before submitting.
|How do I contact the organisers of the platform for support queries?||
More often than not, program organisers will provide a contact email address or phone number within the platform. Two common places to check for that information would be on the login page in the 'Start here' box or within the content block located on your Applications page.
Tip: ask the organisers to preview as your user to assist with troubleshooting.