To help troubleshoot issues, the client success team may ask you to send a screenshot. A screenshot is an image of what appears on your screen. You can take one on any device and attach it to your reply.
Windows
Press Windows + PrtScn on your keyboard
The screenshot is saved in Pictures > Screenshots
Attach the image to your email to support
Mac
Press Cmd + Shift + 3 to capture the full screen
Press Cmd + Shift + 4 to capture a selected area
Screenshots are saved to your desktop
Attach the image to your email to support
iOS device (with home button)
Press the Home button and the Power button at the same time
A camera sound confirms the screenshot
The image is saved in the Photos app
Attach the image to your email to support
iOS device (without home button)
Press the Volume up button and the Power button at the same time
A camera sound confirms the screenshot
The image is saved in the Photos app
Attach the image to your email to support
Android device
Press and hold the Power and Volumedown buttons together
Hold for a few seconds
The image is saved to your Gallery
Good to know
Include the full browser window in screenshots if possible. Avoid cropping out error messages or URLs.
Screenshots may include personal data, review before sending.
