Clearing your browser cache

During troubleshooting, the Good Grants client success team may ask you to clear your browser cache. If a page is not loading correctly, your browser may be storing an older version of the page. This can prevent recent changes or assets from displaying properly.

• Chrome – Clear browsing data
• Safari – Clear your browsing history in Safari on Mac
• Firefox – How to clear the Firefox cache
• Internet Explorer – How to delete the contents of the Temporary Internet Files folder
• Microsoft Edge - How to clear browsing cache and cookies
• Opera – Clear browsing data

After clearing your cache fully close your browser. Reopen the browser before trying again.

Good to know

• Clearing cache does not delete applications or account data.
• Cached files can cause pages to load incorrectly.
• Internet Explorer is no longer supported by Microsoft and is not recommended for use with Good Grants.
• Restarting the browser helps ensure changes take effect.