User memberships: users registered in multiple accounts
Good Grants works from a single user-database which means that if one person registers with one program using the Good Grants system (or its sister platform Award Force), they can access any program just by logging in; there is no need to 'register' again. Why have the same user login for multiple programs?
When someone is registered with Good Grants, the system knows who they are via their unique email address or (international) mobile phone number, or both. To log in to an account, the user uses their email address, or mobile number, along with their password. They use the same email address and password to access all accounts they have a connection with.
This rather ingenious method of user management can, at times, cause a little bit of confusion for some. Here are a couple of common scenarios:
Scenario 1: reviewers login
A grant manager adds a user to their program, manually, as a reviewer. The grant manager provides all the necessary information when creating the user account as well as creating a (temporary) password for the reviewer. Instructions are then provided to the reviewer to log in using their email address and the password created for them by the grant manager. The reviewer, then, follows the instructions only to find they can't log in because the email address or password don't match.
Scenario 2: user registration
Corinne (fake persona) wants to register on a program. They go to the program's URL and complete all the necessary registration requirements including their name, email address and a password, however, when they click the 'Register' button, they see a warning message saying a user account already exists with their email address.
With these scenarios, a user account already exists using their email address or their mobile number. However, from the user's perspective, they have not registered previously or they are following the directions provided to them by the program organisers and may think their password isn't working. The solution for these users is simple, they just need to log in as the warning messages suggest. However, a lot of users:
- May not recall what their password is
- Or they might not realise they are registered with Good Grants as a whole
- Or they might not know what other programs they're registered with
At any time, a user can reset their password. They can only reset their password by logging in and changing their password from their Profile page.
If you're wondering if you, as the grant manager, can change a user's password on their behalf, it depends. For more on this, check out: Ultimate guide to user passwords.
If the user can't recall their password, they just need to click the 'Forgot password' link found at the bottom of the 'Log in' form and follow the on-screen prompts. Essentially, they add their 'registered' email address and the system will send them an email with a one-time-use link, clicking this link will gain instant access to your program where they can access their profile and change their password. They will then need to use this new password to access all the accounts they're registered with.
Finding all programs a user is registered with
A user, any user, can find all the programs they're registered with by logging into their my.goodgrants.com account using the same email address and password they already have.
After logging in, they will see a full list of all the programs they're registered with including the roles/permission they have within each program (i.e. applicant, reviewer, grant manager etc.)
From here, they can log straight into any program, instantly. Of course, what they can do in the program they visit is based on their user permissions and any application and reviewing rounds where applicable.
All this information is available to each and every user registered with Good Grants. Users, if they are registered in two or more programs, can even access their my.goodgrants.com account when logged in on any program, too.