Good Grants uses a third-party security service to help protect programs from bots, spammers, and automated scraping. This protection is a core part of the platform’s security and cannot be disabled.
In some cases, the system may flag legitimate activity as suspicious and display an “I’m not a robot” check, similar to the example below.
After selecting the checkbox or completing the verification challenge, access to the platform should continue as normal.
What if I still can’t access the platform?
If you repeatedly see this screen or are unable to proceed past the verification, please contact support using the support form and include the following details:
- IP address
- Device information (for example, Mac or PC, device manufacturer, operating system)
- Browser information (browser type and version number)
- A detailed description of what you were doing when the message appeared (for example, rapidly browsing entries, clicking multiple times on a page, or moving quickly between pages)
- If the issue is recurring, how much time has passed since the last occurrence
You can collect most of this information quickly by visiting whatsmybrowser.org and copying the generated link.
The more detail you provide, the easier it is for us to work with with the third-party security provider to reduce interruptions in the future.
Good to know
- This security check is automated and behaviour-based, not user-specific.
- High-frequency actions can sometimes trigger the check unintentionally.
- Completing the challenge successfully should immediately restore access.
- Providing full diagnostic details helps prevent repeat interruptions.