Each Good Grants account is assigned a secure, certificate-backed URL that follows a specific format, for example:
yourprogram.grantplatform.com
yourprogram.awardsplatform.com
yourprogram.staffexcellence.com
Security certificates are issued for the exact URL associated with your account. If a slightly different address is used, the browser may display a “Your connection is not private” warning.
A common cause of this error is adding "www." to the beginning of the URL.
How to resolve the error
Check the URL in your browser’s address bar
If the URL begins with "www.", remove it
Reload the page using the corrected address
Once the www. is removed, the page should load normally without any security warnings.
Good to know
Good Grants does not support www. prefixes on account URLs.
Using www. creates a non-functioning redirect and triggers certificate warnings.
Always share and bookmark the exact account URL provided in your account settings.
