Under the EU General Data Protection Regulation (GDPR) Article 17, data subjects (your users) have the right to erasure. In Good Grants, deleted users are soft deleted by default, meaning the account is moved to a recoverable “trash” state.
If a user requests permanent deletion—or your region requires annual deletion—you can remove the record fully by following the steps below. A certificate of deletion is automatically available in Settings > Audit > Deletion log.
Only account owners can perform permanent deletion. Deletion is immediate and irreversible.
Permanent deletion (single user)
- In the Manage workspace, go to Users
- Click the user's name
- On the 'Profile' tab, click Delete this user permanently…
- Choose one of the three deletion options
- Type the user’s full name to confirm
- Click Delete
Bulk deletion
- In the Manage workspace, go to Users
- Select up to 100 users (tip: set page size to 100)
- Open the Action drop-down
- Click Delete permanently
- Choose the deletion option
- Enter your password
- Click Delete
Deletion options
When permanently deleting a user, you must choose what happens to their applications and reviewing data.
This is important if reviewing is in progress or results have already been calculated.
Option 1: wipe user data, keep user's applications, keep reviewing data
- All personal data is permanently deleted
- Applications remain intact, but no longer reference the entrant
- Reviewing data (assignments, scores, comments) is retained
- Reviewers can continue evaluating the application if needed
Option 2: wipe user data, wipe user's applications, keep reviewing data
- All personal data is permanently deleted
- Application content is deleted, but a shell applications remains (shown as its 8-character slug)
- Reviewing data is retained and continues to appear in leaderboards
- Reviewers can still “review” but will not see any content
Option 3: wipe user data, delete user's applications, delete reviewing data
- All personal data is permanently deleted
- All applications are permanently deleted
- All reviewing data is permanently deleted
- Results disappear from reviewing views and leaderboards
Good to know
- Only account owners can perform permanent deletion.
- Personal data is deleted from your account, not necessarily from other Good Grants programs.
If the same user appears in multiple programs, they must request deletion from each. - If a user requests deletion across all Good Grants programs, direct the request to Good Grants support.