Ultimate guide for reviewers

The Good Grants platform has been engineered with reviewers like you in mind. The interface is simple and intuitive with easy-to-use elements that allow you to quickly and easily evaluate the applications you've been assigned. Below you'll find some commonly asked questions along with their answers and links to helpful articles.

Note: the terminology and button text may vary based on your program's configuration. For example, 'applications' may have been renamed to 'nominations' or 'submissions'.

Registration and login

How do I register for an account?

Registering for an account is easy! Simply navigate to the URL provided by program organisers and key in the your email address (or mobile number) before clicking Continue

Note: some programs may only accept email addresses.

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If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code before providing your first name, last name, and a 12-character password. 

Note: the six digit code expires after 10 minutes.
What if I forgot my password?

If you've forgotten your Good Grants password, there's no need to worry. From your program's login page, simply click the Forgot password link shown below and follow the prompt. For more information check out our Ultimate guide to user passwords.

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If you continue to have issues logging in, please contact your program's organisers

How can I change my login information?

You can update your login information at any time by clicking on your name in the top right corner of the page and selecting Profile.

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From here, you can change your email address or set a new 12-character password containing uppercase and lowercase letters, a number, and a symbol.

I'm not receiving emails from this program. What can I do? 

If you aren't receiving messages from this program, there are a few things you can check:

  • Look for the message in your junk or spam folders or any social/promotional tabs that you have configured in your inbox. Broadcasts and notifications from the Good Grants platform can occasionally be routed to these areas.
  • Mark the domain from which notifications and broadcasts are sent, app.goodgrants.com, as allowed or safe listed.
  • Check your profile settings to see whether you've opted out of broadcasts and notifications. To do so, click on your name in the top right corner of the page and then open the Preferences tab. 
    Profile subscription checkbox list
How do I enable dark mode?

You can quickly enable dark mode for your user profile by following these steps:

  1. Click on your name in the top right corner of the page
  2. Select Profile
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  3. Open the 'Preferences' tab
  4. Under 'Dark mode' select your desired setting
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  5. Save

 

Reviewing FAQ

How will I know if I have applications to evaluate?

Program organisers may reach out to you through a feature of the platform called broadcasts to alert you of important dates, new applications to evaluate, and more. It's important that, during registration, you opt into broadcasts and notifications for this purpose.

If you've already registered and would like to view or edit your selections, click on your name in the top right corner of the page, select Profile, and open the Preferences tab. 

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You can learn more here: Do I need broadcasts and notifications? Are they important?

Why can I only see 'My applications' when I log in?

It's possible that you've accidentally logged into the platform or registered using a different email address. If you're not sure which email address to use to evaluate your assigned applications, contact your program's organisers

How do I filter my assigned applications?

You can filter the applications you've been assigned by using the 'Browse by category' filter or the 'Advanced' search. 

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The 'Advanced' search also allows you to filter by status, i.e. 'To be scored', 'In progress', or 'Complete'.

How do I know which applications need to be evaluated?

Applications that require your attention will be marked as 'To be scored' in the Scoring reviewing mode...

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or have no decision shown in the Qualifying reviewing mode.

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You can evaluate these by clicking on the application's ID number or name, depending on configuration. For instructions on how to evaluate applications, see the sections below. 

What does the 'In progress' status mean?

'In progress' applications have had the evaluation process started, but have not had their requirements fulfilled. For example, a scoring criteria may have been missed or a comment may be required.

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Once all requirements have been met, the status will change to 'Complete'. 

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How do I leave a comment?

If commenting has been enabled by program organisers, you'll see a 'Comment on this application' area at the bottom of the page. 

Files can be uploaded into your comments by clicking the image icon shown below.

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In the Scoring reviewing mode, commenting may also be enabled for individual scoring criteria. 

Do I need to click a save button in order for my scores and comments to save? 

The Good Grants platform will auto-save your progress every 20 or so seconds, but we do recommend saving your progress as you go along just in case you lose internet connection. 

How can I print out my assigned applications?

Depending on the configuration of the program's reviewing, you can print out your assigned applications by clicking the small PDF icon associated with an application. Additionally, if bulk downloading has been enabled, you can click the Bulk download button at the bottom of the page to receive an email containing a .ZIP file of all assigned applications and their PDFs. 

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Can I score offline?

If you've downloaded your assignments as outlined in the previous question, each application PDF may include boxes for you to pencil in your scores and comments. These scores and comments, however, will need to be added to Good Grants platform to be counted.

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I've finished my assignments, what do I do now?

Once you've completed all of your reviewing assignments, you're all set! There's no need to submit anything further as your scores and comments have already been saved.

 

Scoring reviewing

How do I score applications? To score an application:
  1. Via the Applications view of the Review workspace, click on the application's ID number or name
  2. Locate the scoring criteria and input a score
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  3. Repeat for additional scoring criteria
  4. Click Save + next to save your progress and move onto the next application, Save + previous to go back to the last application, or Save + close to return to the Applications > Review applications page
How do I change a score? 

To edit a score:

  1. Via the Applications view of the Review workspace, click on the application's ID number or name
  2. Review the content of the application
  3. Locate the scoring criteria and edit the score
  4. Click Save + close when finished

Editing of completed scores may not be available. Please reach out to your program organisers if you'd like to update a score that has been locked.

 

Top pick reviewing

Note: the Top pick reviewing mode is available to accounts on the Premium subscription level and above. 
How do I pick my top applications?

To pick an application:

  1. Via the Applications view of the Review workspace, click on an application's ID number or name
  2. Review the content of the application
  3. At the top of the page, select a pick number if desired or click Previous, Next, or Close
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Picks can also be selected directly from the Applications view. 

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How do I change one of my picks?

To edit a pick:

  1. Via the Applications view of the Review workspace, click on an application's ID number or name
  2. Select a new pick number from the top of the page
  3. Click Previous, Next, or Close

Picks can also be edited directly from the Applications view. 

 

Qualifying reviewing

Note: the Qualifying reviewing mode is available to accounts on the Premium subscription level and above. 
How do I qualify applications?

To make a qualifying decision:

  1. Via the Applications view of the Review workspace, click on an application's ID number or name
  2. Review the content of the application
  3. At the top of the page, click Fail or Pass to submit your decision
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  4. Click Previous, Next, or Close
How do I remove or change my qualifying decision?

 To edit a qualifying decision:

  1. Via the Applications view of the Review workspace, click on an application's ID number or name
  2. Select the decision you'd like to update to
  3. Click Previous, Next, or Close

To remove a qualifying decision:

  1. Via the Applications view of the Review workspace, click on an application's ID number or name
  2. Click the Undecide button beside the decision
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  3. Click Previous, Next, or Close

 

Voting 

Note: the Voting reviewing mode is available to accounts on the Premium subscription level and above. 
How do I cast a vote?

To cast a vote:

  1. Go to the voting view (the heart icon within the navigation menu on the left)
  2. To view the content of an application, simply click it's title or the thumbnail image
  3. To cast a vote, click the Vote button near the top of the page
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  4. Click Next to move on to the next application, Previous to review the last application viewed, or Close to return to the voting view

Votes can also be cast directly from the voting view by clicking on the Vote button associated with an application. 

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How do I revoke a vote?

To revoke a vote:

  1. Go to the voting view (the heart icon within the navigation menu on the left)
  2. Click on the application that you'd like to remove the vote from
  3. Click Unvote near the top of the page
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  4. Click Next to move on to the next application, Previous to review the last application viewed, or Close to return to the voting view
How do I see who I've voted for?

To see the application(s) you've voted for:

  1. Go to the voting view
  2. Select the Show my votes only checkbox
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 Getting help

How do I contact the organizers of the platform for support queries?

Program organizers will often provide a contact email address or phone number within the platform. Two common places to check for that information would be on the login page in the 'Start here' box or within the content block located on your Reviewing page.

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Tip: ask the organisers to preview as your user to assist with troubleshooting.
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