Why doesn't Good Grants offer a dedicated point of contact?
Great question!
Good Grants is a SaaS (Software as a Service) platform in which flexibility is key and the onus is on clients for configuration. For this reason, we’ve focussed on providing quick and reliable, 24x5 support via a team inbox instead of a designated point person. This way, you and the rest of our client base are never dependent on a single person’s availability. We have continued strategic hiring across the globe to ensure you never have to wait more than an hour or so for a response. When one of our agents wraps up their day, someone else is just starting to pass the baton to. No matter if you’re at home, in the office, or traveling for work, there’s someone manning the desk to get you an answer when you need it--fast!
Every member of our team is a product expert by the time they make it through training and are well-equipped to answer any query. Additionally, we are constantly learning from our clients. No two accounts on our platform are the same which gives us a broad scope of knowledge to assist you with whatever your program requires.