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Articles
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Data storage
What is meant by 'data'?Data refers to all information associated with your program. This includes user information, applications, review data, and related records. All data is stored in highly sec...
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How do I delete/cancel my account?
We’re sorry to see you go! The current account owner can begin the cancellation process through the billing portal.Cancel your account Click your name in the top-right corner of the page and select...
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Can I get my invoice early?
Yes—you can request your invoice early. Simply submit your request using this link and our team can generate and send your invoice in advance.If you would prefer to view an estimate for your renew...
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How do I get a PO/reference number added to my invoice?
Please submit your request using this link with the PO or reference you need added, and we can assist.
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Can I get a quote for our renewal?
A reminder email is sent to the account owner 60 days before renewal. This email includes the estimated renewal amount. An invoice can be generated at any time by request. Simply contact the suppo...
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Why am I not being charged tax?
Tax is applied based on your location and the location of our billing entity.Good Grants is a brand of Creative Force Ltd, a Malta-registered company. VAT applies only to clients in Malta and EU c...