Carl Turner
Articles
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Why can't I see the changes to my logo or theme?
After updating your theme settings, changes may not appear immediately. Although the platform automatically reloads, styling updates can sometimes take a moment to propagate.Try the steps below, i...
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Receive notification of application submissions
You can receive an email notification each time an applicant submits an application to your program. Follow these steps to set it up: Configure the notification In the Manage workspace, go to Se...
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Packing slips
If your program requires applicants to send in a physical product as part of their online application, you can configure a packing slip. Applicants can download and print this slip to include with...
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Grants account management handover
When the time comes to hand over the reins of your Good Grants program, there are a few items to check off to help prepare your new administrator. First, add the new manager to the system as a gr...
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Anonymise attachment download for reviewers
Applicants may include their name or other identifying details in attachment file names. To keep reviewing anonymous, you can anonymise attachment downloads for reviewers.Enable anonymised attachm...
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Open the developer console to check for errors
If you are having trouble using elements on a web page, such as drop-down menus or buttons, the client success team may ask you to check your browser console.The browser console displays JavaScrip...
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Moderation versus tagging
Moderation and tagging are powerful tools for managing, organising, and progressing applications throughout your program.ModerationModeration is used to screen applications before they proceed to ...
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Can I allow some applicants and not others into a program?
By default, Good Grants allows users to self-register and participate in any open program. However, some programs may need to limit who can create or submit applications. You can do this in three ...
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Screenshots for troubleshooting
To help troubleshoot issues, the client success team may ask you to send a screenshot. A screenshot is an image of what appears on your screen. You can take one on any device and attach it to your...
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Can I add a meta / SEO description?
You can quickly and easily add a SEO description to your Good Grants account via the Description field in Settings > Communications > Social from the Manage workspace. This description is passed ...