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  1. Good Grants Help Centre
  2. Accounts and billing
  3. FAQs

FAQs

  • Can I have a sandbox account?
  • Why doesn't Good Grants offer a dedicated point of contact?
  • How do I change my login credentials?
  • Utilising the billing portal
  • How do I change the account owner of our program?
  • How do I delete/cancel my account?
  • Can I get my invoice early?
  • How do I get a PO/reference number added to my invoice?
  • Can I get a quote for our renewal?
  • Why am I not being charged tax?
The Good Grants team

Can't find an answer?

Our globally distributed client success team are here to help 24 hours a day, Monday (9am AEST) to Friday (6pm PST).

Send us a message and we will get back to you very quickly!

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We believe in continuous improvement. Tell us what we can do better.

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https://help.goodgrants.com/hc/en-gb/categories/11716113120143-Getting-started
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Getting started
Configure basic account settings, manage content, update your theme, and more.
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https://help.goodgrants.com/hc/en-gb/categories/11716152489615-Accounts-and-billing
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Accounts and billing
Update account ownership, view billing details, and more.
custom
https://help.goodgrants.com/hc/en-gb/categories/11716168576143-Video-library
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Video library
Watch videos to learn how to best utilise the Good Grants platform.
custom
https://help.goodgrants.com/hc/en-gb/categories/11716113225359-Pre-award
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Pre-award
Build your application form, configure action tasks, and communicate with users.
custom
https://help.goodgrants.com/hc/en-gb/categories/11716159629583-Open-award
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Open award
Manage program users and applications.
custom
https://help.goodgrants.com/hc/en-gb/categories/11716152357391-Post-award
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Post award
Evaluate applications, award grants, and monitor grantee performance.
theme, reviewing, broadcast