The URL associated with your Good Grants account will follow a similar syntax, e.g.: "_____.awardsplatform.com", "____.grantplatform.com", "____.staffexcellence.com", etc.
Each URL has a security certificate associated with it which is specific to the exact address.
If you type in a slightly different address, you may see a message advising your connection is not private. For example, this message will appear if you put a "www." in front of the URL.
Good Grants does not support the use of "www." in account URLs as these create nonfunctioning redirects.
To resolve this error, simply remove the "www." at the beginning of the URL, and your users will be able to access the page without any errors.
If issues persist, please contact us.