Why doesn't my login work?
There are a few reasons you might have trouble logging in:
- A user account doesn't exist for the email address or mobile number
- The password is wrong
- Your user account is linked to multiple programs
User account doesn't exist
What to do:
- It can be easy to overlook a typo at a glance. Double-check the email address you are logging in with is spelled correctly.
- Try a password reset— click the Reset password link in the login box. If there is a user account with that email address or mobile number, you will receive an email with a password reset link. Be sure to check your junk mail or spam folder.
Password is wrong
What to do:
If you have tried repeatedly and are certain you have typed the password correctly, try resetting the password— click the Reset password link in the login box.
If there is a user account with that email address or mobile number, you will receive an email with a login link.
User account is linked to multiple programs
The program you are trying to log in to uses a platform called Good Grants.
If you are a regular with awards, grants, or similar application/review programs, your login details are the same across all awards/grants on Good Grants.
If you are logging in with an email address associated with another Good Grants program, your password will be the same as that other program.
Still uncertain? Here's what to do:
Try resetting your password— click the Reset password link in the login box. If there is a user account with that email address or mobile number, you will receive an email with a password reset link. Be sure to check your junk mail or spam folder.
Why can't you just tell me whether my account exists or the password is wrong?
Doing that is a risk to your privacy and security, which Good Grants takes very seriously. If you have been through all the above and exhausted all possibilities, please contact us by sending this form
