Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the registration confirmation email might end up in the user's junk/spam mail or be trapped by a corporate firewall along the way.
As a grant manager, you can activate a user's account for them:
- Go to Users
- Find the user in question by typing the user's name or email address into search
- Click on the Confirm link next to the status "Awaiting confirmation"
This step will activate the user account and they can proceed with submitting an application. Manual confirmation does not trigger a notification so you may need to inform the applicant their account has been activated.