Some applicants didn't get the registration confirmation email. What should I do?
Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the registration confirmation email might end up in the user's junk/spam mail or be trapped by a corporate firewall along the way.
Note: if applicants don't confirm the creation of their account, they will be able to log in to your platform, however, they won't be able to start an application. The account confirmation step cannot be removed.
As a grant manager, you can activate a user's account for them:
- In the Manage workspace, go to Users
- Find the user in question by typing the user's name or email address into search
- Click on the Confirm link next to the status 'Awaiting confirmation'
This step will activate the user account and they can proceed with submitting an application. Manual confirmation does not trigger a notification so you may need to inform the applicant their account has been activated.
Important: to comply with local laws, SMS notifications cannot be sent to UAE residents between the hours of 9pm and 7am.
