If some users have reported not receiving email notifications and/or broadcasts, there are several things you can check.
- Ask the user to check their spam folder and any social/promotions tabs they may be using--some email notifications and broadcasts may end up there
- For email notifications, you can ask the user to add the address where notification emails come from to their 'allow list' or 'safe sender' list: email@example.com
Note: for broadcasts the from address is firstname.lastname@example.org.
- Try not to use any characters or words in the message subject - like !!!! or WINNER - which might be flagged by anti-spam software
- Check whether the user has unsubscribed from broadcasts and notifications
If you've tried all of these and they're still not receiving messages, please contact us.