Why are some users not receiving emails?

If some users have reported not receiving email notifications and/or broadcasts, there are several things you can check.

• Ask the user to check their spam folder and any social/promotions tabs they may be using--some email notifications and broadcasts may end up there
• For email notifications, you can ask the user to add the address where notification emails come from to their 'allow list' or 'safe sender' list: no-reply@goodgrants.com
  
  Note: for broadcasts the from address is sender@goodgrants.com.
• Try not to use any characters or words in the message subject - like !!!! or WINNER - which might be flagged by anti-spam software
• Check whether the user has unsubscribed from broadcasts and notifications

If you've tried all of these and they're still not receiving messages, please contact us.

Tip: if multiple users specify that they do not receive email notifications (this does not apply to the receipt of broadcasts), please make sure the notification is active by going to Settings > General > Notifications.