Frequently asked questions

Helpful tools you can use within Good Grants as well as a series of frequently asked questions from our grant managers.

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34 articles in this collection
Written by Diya Singh, Carl Turner, and Rachel Martin

My colleague requires manager access. Can I add them?

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Written by Diya Singh
Updated over a week ago

Can I email applications in progress? (Broadcast)

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Written by Diya Singh
Updated over a week ago

Glossary

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Written by Diya Singh
Updated over a week ago

Can I allow some applicants and not others into a program?

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Written by Carl Turner
Updated over a week ago

Grant management handover

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Written by Diya Singh
Updated over a week ago

Why can't reviewers see any applications?

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Written by Diya Singh
Updated over a week ago

Can I receive notification of new applications submitted?

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Written by Diya Singh
Updated over a week ago

What is seasonal in Good Grants?

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Written by Diya Singh
Updated over a week ago

Can I personalize emails? What are merge tags?

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Written by Diya Singh
Updated over a week ago

Why are some broadcast emails not being delivered?

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Written by Rachel Martin
Updated over a week ago

What is a slug?

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Written by Carl Turner
Updated over a week ago

Why aren't my broadcast emails sent to all selected users?

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Written by Diya Singh
Updated over a week ago

Users are not receiving email notifications and broadcasts

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Written by Diya Singh
Updated over a week ago

Formatting using Markdown: linking documents/websites, adding images and stylising text

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Written by Diya Singh
Updated over a week ago

Can I remove the 'Application name' field?

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Written by Diya Singh
Updated over a week ago

Can I change the order of categories and fields?

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Written by Diya Singh
Updated over a week ago

Why can't I see the changes to my logo or theme?

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Written by Diya Singh
Updated over a week ago

'Cookies in use' banner explained

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Written by Diya Singh
Updated over a week ago

How do I test my application form?

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Written by Diya Singh
Updated over a week ago

Who can log in via SSO?

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Written by Diya Singh
Updated over a week ago

Can I use IFraming?

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Written by Diya Singh
Updated over a week ago

Why can't I get past the "I am not a robot" check?

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Written by Diya Singh
Updated over a week ago

Can I add/edit text on the login page?

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Written by Diya Singh
Updated over a week ago

Can my users use SAML to log in?

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Written by Diya Singh
Updated over a week ago

What is a Pre-launch check?

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Written by Diya Singh
Updated over a week ago

Can applicants edit submitted applications?

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Written by Diya Singh
Updated over a week ago

Can I send a newsletter to my users?

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Written by Diya Singh
Updated over a week ago

Do you support superscript, subscript or symbols in text fields?

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Written by Diya Singh
Updated over a week ago

Can I print out a blank application form?

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Written by Diya Singh
Updated over a week ago

Can I update user passwords?

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Written by Diya Singh
Updated over a week ago

Can I download all my data?

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Written by Diya Singh
Updated over a week ago

Why doesn't my login work?

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Written by Diya Singh
Updated over a week ago

Can I bulk download applications?

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Written by Diya Singh
Updated over a week ago

Can I customise the Dashboard?

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Written by Carl Turner
Updated over a week ago